FIKSBAY Cancellation and Refund Policies
Policy of cancellation
- Customers can cancel the service for free within 24 hours of purchasing it.
- If it exceeds 24 hours, a cancellation fee may be charged, set at a percentage of the purchase price. (A 80% fee is charged for the total amount of service)
Refund policy
- Refunds for canceled purchases will be processed within 5-7 business days from the date of cancellation.
- The refund will be made through the original payment method.
- Regarding the cancellation fee, the customer has to bear the fee applied at the time of the cancellation request.
- Purchased services can be fully refunded up to 24 hours in advance, after which they cannot be fully refunded. Instead, a partial refund policy may apply depending on the situation.
- If you request a refund due to reasons attributable to the customer during the service, it will proceed according to the Fiksbay refund policy.
- If the purchased service is in progress and canceled after 7 days, a full refund is not possible. 50 % refund is possible.
- Refunds arising from cancellations on the part of the service provider may be processed immediately and fully.
Special Terms
- If the service is not available due to unexpected circumstances or natural disasters, the customer will receive a full refund.
- For services related to a particular event or event, the cancellation and refund policies may vary, which will be announced on the event or event page.
- Changes to the service schedule purchased or cancellations due to special reasons may be considered individually. In this case, consultation with the customer service team is required. It is reviewed according to individual circumstances to decide whether to refund or not.
Cancellation of Service Provider
- If the service provider is unable to provide the purchased service, the customer will be notified as soon as possible.
- Refunds for service provider cancellations will be made at 100% of the canceled service amount.
- Alternative Service Delivery: Where possible, the service provider may suggest an alternative service or alternative schedule to the customer.
Reference points
- All cancellations and refund requests will only be processed through the Fiksbay.
- Refund processing may require information verification from the buyer (customer) for a smooth process.
- If there is a client’s verbal abuse, abusive language, or slander during free counseling or service, the free counseling and service will be terminated, and if you pay for it, it will not be refunded.
- Policies can be changed without prior notice, and if they do, the information will be updated immediately.
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윤소* –
아마존 진행하게 되어 서비스 이용하였습니다. 너무 친절하시고 원하는 결과물 만들어 주셔서 너무 감사드립니다. 전문가라 확실히 다르네요 ^^ 번창하세요
서*림 –
한번 거절이 되었던 경우라 걱정이 많이 되었는데 빠르게 진행해 주셔서 감사합니다.^^
최도* –
뭣도 모르고 초반에 혼자 해보겠다고 아마존 계정 만들어 놓았던게 문제가 있어 전문가님이 너무 고생하셨습니다. 작업이 길어졌지만 인내심을 가지고 끝까지 친절하고 책임감있게 도와주셨습니다. ADMT를 통해 도움을 받을 수 있어서 너무 감사합니다.
김태* –
다른 담당자분들께서도 같이 도와주셔서 신속하고 잘 해결할 수 있었습니다 감사합니다. 곧 매출관리 서비스로 찾아뵙겠습니다!
김*은 –
요청 사항에 대한 피드백이 빨라서 좋았습니다^^
이가* –
아마존이 막막하고 어려웠는데 저렴한 비용으로 전문가한테 믿고 맡길 수 있어서 너무 좋습니다! 항상 친절하고 꼼꼼하게 응대해주셔서 감사하고, 남은 기간도 잘 부탁드립니다~!!
김*혁 –
정말 책임있게 필요한 작업을 다 해주셨고 커뮤니캐이션도 원할 하셨습니다.
박민* –
망설이고 계신다면 당장 진행하세요! 꼼꼼하게 아주 잘 처리해주십니다. 저는 200%만족합니다.
김동* –
상세하고 자세한 설명과 지원에 감사드립니다.
김건* –
전문가님 덕분에 맘고생 덜었고요, 아마존 등록부터 세팅, FBA 까지 아무나 혼자 할 수 있는게 아니네요. 신속하게 답변주시고 결과물도 훌륭하고 강추입니다.
박종* –
너무 감사합니다. 좋은 결과물도 만족하고 있습니다만
끝까지 최선을 다해서 도와주셔서 큰 도움이 되었습니다.
앞으로도 추가적으로 의뢰 드리겠습니다. 수고하세요