FIKSBAY Cancellation and Refund Policies

Policy of cancellation

1. Customers can cancel the service for free within 24 hours of purchasing it.
2. If it exceeds 24 hours, a cancellation fee may be charged, set at a percentage of the purchase price. (A 80% fee is charged for the total amount of service)

Refund policy

1. Refunds for canceled purchases will be processed within 5-7 business days from the date of cancellation.
2. The refund will be made through the original payment method.
3. Regarding the cancellation fee, the customer has to bear the fee applied at the time of the cancellation request.
4. Purchased services can be fully refunded up to 24 hours in advance, after which they cannot be fully refunded. Instead, a partial refund policy may apply depending on the situation.
5. If you request a refund due to reasons attributable to the customer during the service, it will proceed according to the Fiksbay refund policy.
6. If the purchased service is in progress and canceled after 7 days, a full refund is not possible. 50 % refund is possible.
7. Refunds arising from cancellations on the part of the service provider may be processed immediately and fully.

Special Terms

1. If the service is not available due to unexpected circumstances or natural disasters, the customer will receive a full refund.
2. For services related to a particular event or event, the cancellation and refund policies may vary, which will be announced on the event or event page.
3. Changes to the service schedule purchased or cancellations due to special reasons may be considered individually. In this case, consultation with the customer service team is required. It is reviewed according to individual circumstances to decide whether to refund or not.

Cancellation of Service Provider

1. If the service provider is unable to provide the purchased service, the customer will be notified as soon as possible.
2. Refunds for service provider cancellations will be made at 100% of the canceled service amount.
3. Alternative Service Delivery: Where possible, the service provider may suggest an alternative service or alternative schedule to the customer.

Reference points

1. All cancellations and refund requests will only be processed through the Fiksbay.
2. Refund processing may require information verification from the buyer (customer) for a smooth process.
3. If there is a client’s verbal abuse, abusive language, or slander during free counseling or service, the free counseling and service will be terminated, and if you pay for it, it will not be refunded.
4. Policies can be changed without prior notice, and if they do, the information will be updated immediately.

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