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Welcome to ADMTMAX’s  Tmall Legal Issues Services.


First of all,

What is Tmall ?

Tmall is the second-largest online marketplace serving 493 million active users worldwide.

It is a great chance for brands to show their product to the world.

If you have reached this page, we totally understand your frustration that you are having issues with your Tmall account.

These days many people are having issues with their seller account due to different reasons.

Here below there is a list of common issues that many sellers face. Please check if you are having the same issue,

P.S If your issue is not listed there, you can contact our CS department, they will customize your order and our Tmall Experts will solve your issue quickly.


Common Issues:

  • NNN agreement
  • Mold agreement
  • Trademark issues
  • Account Reactivation
  • Listing Reactivation
  • Brand Registry Issue
  • Update Brand name for 5 products
  • Update Brand name
  • Listing Troubleshooting x Fixes
  • Regroup under Parent listing
  • Reactivate ASINs
  • Ungated Personal Safety and Household Category
  • Fix Suppressed Listing and update content
  • Identity verification problems


Delivery time: 7 days to 45 days depending on the issue.

Report: 1 report, at the end of the service delivery, we will provide one report explaining what we have done








■ Do you guarantee positive results ?

: The answer is NO. We will do our best, and sometimes your case status MAY NOT BE ACCEPTED by Tmall.

■ Have you ever got any positive results ?

: Yes, normally up to 90 percent of our clients have received positive results.

Please note that before taking any action we run an analysis of your account health for the record.


■ How can I provide you with the required info/files?  via email?

: Once you check out, there is a box which says  ” Order requirements”  &  ” Order Files”.

If forget to add there, you can email your files to Admtmaxgroup@gmail.com.  Please mention your Customer ID when you email us.

■ What if I have urgent modifications ?

: You can contact us via admtmaxgroup@gmail.com with your customer id and detailed explanation.

■ What if the services are not fulfilled properly as mentioned in the contract ?

: We provide a 100 percent full refund!

■ What if I do not have any of the required info/files ?

: Please check our A-Z service.

■ What if I can not find the service I need ?

Please contact us : admtmaxgroup@gmail.com , you will get a reply right away.

■ What if I can’t find the service I want ?  Can I customize my service?

: Yes you can, please contact us : admtmaxgroup@gmail.com


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