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Description

Service Description

DE IOR” stands for “Importer of Record” in the Germany, which is required when you ship to Germany.

As an Importer of Record service provider in DE, we specialize in facilitating the seamless importation of goods into DE on behalf of our clients. Our comprehensive services ensure compliance with all relevant DE customs regulations and procedures, making the import process hassle-free for businesses of all sizes.

Below is information on general procedures, necessary documents, duration, and cost.

After completing the purchase of the service, please submit the necessary documents through “Dashboard – Message“.

 

Service Details

Delivery Time: Right Away

Commercial Invoice Value:

    • • Under USD 1,500: Click “Add Cart” button for payment
    • • Over USD 1,500: Click “Start Chat” button for the invoice
      • ✓ IOR Cost is 3% of CI Value

 

Process

  1. 1. Case Screening:
    • Compliance with DE’s regulations regarding the product and confirmation of commercial invoices, etc

 

  1. 2. Product Shipment:
    • Shipping to Germany

 

  1. 3. Customs clearance:
    • Admtmax IOR DE Service
    • Once the goods have cleared customs, the importer will receive the goods and distribute them internally.

 

  1. 4. Arrival at DE Destination:
    • Ship to address (warehouse) arrival

 

 

Required

1. Business License (Eng)

2. Commercial Invoice, Packing List (CI/PL)

3. Product Label (Eng)

 

[Options]

  • Product Link (Amazon, etc)
  • Product-related certification received at home and abroad
  • Certificate of Origin

 

 

FAQ

  • 1. Depending on the situation, there may be additional required documents.
  • 2. Non-residents must specify an agent/agent (ADMTMAX) within DE to proceed.
  • 3. Smooth exchange of information between brands and IOR agents (ADMTMAX) is important.
  • 4. The Shipper needs to have product compliances.

 

 

FAQ

 

FAQ

  • 1. Depending on the situation, there may be additional required documents.
  • 2. Non-residents must specify an agent/agent (ADMTMAX) within DE to proceed.
  • 3. Smooth exchange of information between brands and IOR agents (ADMTMAX) is important.
  • 4. The Shipper needs to have product compliances.

FIKSBAY Cancellation and Refund Policies

Policy of cancellation

  1. Customers can cancel the service for free within 24 hours of purchasing it.
  2. If it exceeds 24 hours, a cancellation fee may be charged, set at a percentage of the purchase price. (A 80% fee is charged for the total amount of service)

Refund policy

  1. Refunds for canceled purchases will be processed within 5-7 business days from the date of cancellation.
  2. The refund will be made through the original payment method.
  3. Regarding the cancellation fee, the customer has to bear the fee applied at the time of the cancellation request.
  4. Purchased services can be fully refunded up to 24 hours in advance, after which they cannot be fully refunded. Instead, a partial refund policy may apply depending on the situation.
  5. If you request a refund due to reasons attributable to the customer during the service, it will proceed according to the Fiksbay refund policy.
  6. If the purchased service is in progress and canceled after 7 days, a full refund is not possible. 50 % refund is possible.
  7. Refunds arising from cancellations on the part of the service provider may be processed immediately and fully.

Special Terms

  1. If the service is not available due to unexpected circumstances or natural disasters, the customer will receive a full refund.
  2. For services related to a particular event or event, the cancellation and refund policies may vary, which will be announced on the event or event page.
  3. Changes to the service schedule purchased or cancellations due to special reasons may be considered individually. In this case, consultation with the customer service team is required. It is reviewed according to individual circumstances to decide whether to refund or not.

Cancellation of Service Provider

  1. If the service provider is unable to provide the purchased service, the customer will be notified as soon as possible.
  2. Refunds for service provider cancellations will be made at 100% of the canceled service amount.
  3. Alternative Service Delivery: Where possible, the service provider may suggest an alternative service or alternative schedule to the customer.

Reference points

  1. All cancellations and refund requests will only be processed through the Fiksbay.
  2. Refund processing may require information verification from the buyer (customer) for a smooth process.
  3. If there is a client’s verbal abuse, abusive language, or slander during free counseling or service, the free counseling and service will be terminated, and if you pay for it, it will not be refunded.
  4. Policies can be changed without prior notice, and if they do, the information will be updated immediately.

Suggested text: Our website address is: https://admtmax.com.

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